topic Over promising sky in Broadband

Over promising sky

Adesqua — Thu, 01 Aug 2024 19:48:49 GMT

@Sky promised me that there would be good speed in all the rooms in my house. I only have two rooms and the other room has no reception. What's the next step as I need to have that reception in all the rooms.

Re: Over promising sky

TimmyBGood — Thu, 01 Aug 2024 19:55:54 GMT

@Adesqua

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: Over promising sky

Adesqua — Thu, 01 Aug 2024 20:00:20 GMT

Thank you for your response. I have reached out to them (sky) and hope they would resolve it very fast. I don't care if I would have to be given a WiFi booster, all I want is the network in all the rooms in my house.