Ultra broadband - Unhappy

GRABAR — Thu, 01 Aug 2024 18:05:04 GMT

Since moving to 500Mb broadband, I can see no comperabled difference from the 63Mb speed previously connected. The Q mini box constantly freezes and at times is unwatchable. When doing a speed check download is between 30Mb and 400Mb upload is constant at @67 - 72Mb, when connected to 67Mb both upload and download were pretty constant Im now fed up with the so called Ultra broadband service which seems erratic and unstable than standard ANY IDEAS ?

Re: Ultra broadband - Unhappy

jamesn123 — Fri, 09 Aug 2024 10:14:23 GMT

@GRABAR

Changing to Ultrafast would have no benefit to your Sky Q mini boxes because these rely on local WiFi conditions between each Sky Q node. If you had problems with Sky Q before, they will remain when changing to Ultrafast.

As for the speed fluctuations, these are expected if you are having problems with Sky Q because Sky Q meshes together to boost the signal around your home. Therefore if the Sky Q nodes are freezing or disconnecting this will affect your WiFi performance at the same time.

I would recommend you get in touch with Sky and report your problem as a Sky Q issue. This will hopefully get a Q engineer to your home to fix the mesh between boxes and hopefully in turn solving your internet issues as well.

topic Ultra broadband - Unhappy in Broadband

Ultra broadband - Unhappy

Re: Ultra broadband - Unhappy