topic Re: No broadband in Broadband

No broadband

Stuart57 — Wed, 31 Jul 2024 17:30:51 GMT

I have no broadband or WiFi, I've done all the checks, and you say it's all working, but I have no WiFi connection anywhere I've done everything you suggest but it's not working since you stopped my service today, now it's broken

Re: No broadband

Highlinder — Wed, 31 Jul 2024 17:49:37 GMT

@Stuart57 Are you just looking at the checker with the house in the background that gives you the status all of your Sky services?

Re: No broadband

Stuart57 — Fri, 02 Aug 2024 08:50:18 GMT

Yes, sky still saying it all looks ok but I have no service, no internet and as a sky stream customer no tv either, day 3 and from what Sky are saying, I have to wait 72 hours for feedback, time to look elsewhere as this level of service is unacceptable. Zero feedback received and feel ignored quite frankly

Re: No broadband

Highlinder — Fri, 02 Aug 2024 08:57:39 GMT

@Stuart57 The service checker shows historical data and so can you run a broadband test by clicking on the broadband button to see if it picks up an external fault.

Re: No broadband

Stuart57 — Fri, 02 Aug 2024 10:31:45 GMT

I can assure you every check possible carried out myself, and by the 3 advisors I have spoken too. They say as does the checker, it's all working fine!! But I have no internet connection and we're fast approaching the 4th day and I just feel nothing is happening I the background, if it said there was a fault something would have been done! But basically because it shows nothing working they have to escalate to the technical team and they take 72 hours to report their findings!!! Not fix it. Just report their findings - dreadful