topic Re: No internet light on hub in Broadband

No internet light on hub

JjjennyCyy — Mon, 29 Jul 2024 20:46:17 GMT

No internet light on hub, try to reset the hub but not work

Re: No internet light on hub

Highlinder — Mon, 29 Jul 2024 21:40:50 GMT

@JjjennyCyy Can you please run the servuce checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Run a more updated broadband test by pressing on the broadband button on the service checker.

Re: No internet light on hub

JjjennyCyy — Mon, 29 Jul 2024 23:38:00 GMT

I try it, the result is there's problem with your Sky broadband, how can I do ? I can't connect the internet

Re: No internet light on hub

Hermoinebrooks — Mon, 29 Jul 2024 23:47:25 GMT

This seems to be an ongoing problem,I've been told by sky they know there's a problem and I can cancel my subscription for broadband and try someone else

Re: No internet light on hub

JjjennyCyy — Wed, 31 Jul 2024 00:28:20 GMT

I call the sky technical team , solve the problem already, thank you

Re: No internet light on hub

Highlinder — Wed, 31 Jul 2024 07:36:31 GMT

@JjjennyCyy What was the outcome of your issue?