topic Re: Sky broadband superfast in Broadband

Sky broadband superfast

CraigD — Wed, 31 Jul 2024 06:09:10 GMT

I upgraded my sky to sky broadband super fast on 10/07/24 and was told a new router would be delivered within 5 days, 3 weeks later I have still not received any router and no tracking information was provided please advise regards Craig

Re: Sky broadband superfast

Chrisee — Wed, 31 Jul 2024 06:29:42 GMT

@CraigD Sky do not provide a different router for Superfast most customers can use the Sky Hub they already have. If you have an upright black Sky hub with 4 leds on the front you have the correct model.

Re: Sky broadband superfast

CraigD — Wed, 31 Jul 2024 06:54:03 GMT

@Chrisee , thanks for this, a bit confused as when signing up for the deal sky said in the "what happens next" after confirming the upgrade they said a new router would be sent out. my current router is 5 years old and not an upright verssion with only 3 LED lights on the front

Re: Sky broadband superfast

Chrisee — Wed, 31 Jul 2024 07:03:01 GMT

@CraigD thst hub will work with Superfast services but cannot support the new way voice line services are provided. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky broadband superfast

CraigD — Wed, 31 Jul 2024 07:05:12 GMT

Thank you @Chrisee hoping to hear from SKY support soon

Re: Sky broadband superfast

Mr+Flibbles+86 — Wed, 31 Jul 2024 08:15:46 GMT

Thanks for escalating this. We’ve sent an invite to chat.