topic Re: Internet speed restriction in Broadband

Internet speed restriction

Gurmit151151 — Wed, 31 Jul 2024 05:10:49 GMT

Openreach came out and fixed my issue yesterday.

However my speeds are way below what i expect and pay for. I understand that while there are issues SKY reduce the speed while works are carried out, can you therefore remove any restrictions as open reach have advised they have resolved their issue.

Re: Internet speed restriction

Chrisee — Wed, 31 Jul 2024 05:50:03 GMT

@Gurmit151151 firstly you are not talking to Sky by posting on the forum.

Sky do not restrict speeds themselves but Openreach can apply a restriction to stabilise your line. You can check if a restriction has been applied to your line by looking at your Hub's connection stats see Find your Sky Broadband router statistics post them in the forum if you need help understanding them the. Symtom is a speed lower than normal that is a round number like 50Mb/s or a few kb/s below.

Sky can request the system to be reset but normally the Openreach engineer does that themselves after clearing a fault but the system itself will recover if not reset but that can take a few days.

Re: Internet speed restriction

Gurmit151151 — Wed, 31 Jul 2024 06:06:59 GMT

Not enough characters on this response box to share the stats

please just request the reset and or lifting of the restrictions

Re: Internet speed restriction

Gurmit151151 — Wed, 31 Jul 2024 06:33:15 GMT

Just noticed your are not sky.....mmmm

What's the quickest way to get this resolved without spending hours on the phone