topic Re: Red Voice Light then no connection in Broadband

Red Voice Light then no connection

WRC0 — Fri, 19 Apr 2024 08:30:12 GMT

Really frustrated - upgraded to full fibre a few weeks back from fibre to the cabinet and have had nothing but trouble since.

the voice light on the hub goes red/amber pretty much every week since upgrading and then I have no internet session on my devices, a reset on the hub resolves this temporarily but it keeps happening.

what can be done?

Re: Red Voice Light then no connection

Chrisee — Fri, 19 Apr 2024 09:38:23 GMT

@WRC0 you need to report the issue to Sky but you maybe able to stop it happening by powering down your hub for an hour. The cause is probably a faulty server managing your connection at the exchange. Powering down should get you connected to a different port which is working properly. Sky will get round to fuxing the unit but it takes time to happen.

Re: Red Voice Light then no connection

kac55 — Tue, 30 Jul 2024 18:10:25 GMT

Exactly the same situation as described. Will give the suggested answer a try. It's annoying because it is always like this when we wake up in a morning, and there is much more to do than unplugging connections. Thankfully just oince a week.

Re: Red Voice Light then no connection

Mattyp1239 — Mon, 14 Apr 2025 14:55:55 GMT

Really annoyed just switched from zoom less than a month and the red light voice is on , first day kids off school and engineer can't come out