topic Re: Sky Full Fibre Openreach Install Delays in Broadband

Sky Full Fibre Openreach Install Delays

maka1234 — Tue, 30 Jul 2024 15:39:52 GMT

Ordered Sky Full Fibre in early June. Installation date late June (Openreach realised it wasn't an easy connect) pushed back to mid-July (driveway work completed, wires left exposed outside home but no grey box) and now told late August. I'm having trouble understanding info on the screenshot -- I think we're ready for FFTP, but Sky says Openreach say they need council permission? (Our neighbour had FFTP installed within 3 weeks). Grateful for any advice with own experience of full fibre delays or understanding the screenshot info. Thank you

Re: Sky Full Fibre Openreach Install Delays

Chrisee — Tue, 30 Jul 2024 15:49:13 GMT

@maka1234 the database says it is a single stage underground install which sounds wrong from your explanation. Suspect the engineers spotted an issue when doing the prep,work which requires a duct to be cleared under the road which requires digging the road up to do that. Openreach require permission from your LA and then they assign a crew to do the work folowed by the final install which takes time.

It is a lottery as not every install is as strightforward as expected. You should becdue compensation see Customer Auto-Compensation | Sky Help | Sky.com

Re: Sky Full Fibre Openreach Install Delays

TimmyBGood — Tue, 30 Jul 2024 17:49:18 GMT

@maka1234

The relevant bit is 'UG Feed Not Evaluated' but if there's an optical cable now in place all the way then that's been superceded.