topic Re: No input. Check the external input. in Broadband

No input. Check the external input.

Teapot7 — Sun, 28 Jul 2024 14:53:54 GMT

If my problem is not resolved soon, I will cancel my contract. It has been a week now without my problem being resolved and I cannot talk anymore to Simon the On-line chat guy. I have tried everything now and spent hours re-booting, turning off everything and turning them all back on again. Simon (Robot) said that it must be my TV, well it isn't because I have been using my V to just watch TV for a week. I have polished the floor, cleaned the oven, changed the sheets on the bed, and it is still not working!!!!!!

Re: No input. Check the external input.

TimmyBGood — Sun, 28 Jul 2024 15:28:02 GMT

@Teapot7 wrote:

If my problem is not resolved soon, I will cancel my contract.

If you do so within a minimum term then you are liable for a penalty fee, no matter what the circumstances.

Have you actually been able to log a fault with Sky and had that confirmed?

Interactions with online automated systems don't actually count for anything if they don't lead to an Openreach booking.

Re: No input. Check the external input.

Teapot7 — Sun, 28 Jul 2024 19:46:40 GMT

Yes I have a call log beginning with KMM.............. this is my reply from SKY. Many thanks for you reply.

Re: No input. Check the external input.

Teapot7 — Tue, 30 Jul 2024 17:12:24 GMT

I have written exactly what I have done and it is what any person on a helpdesk would ask me to do. I do not know why they do not just send me a new Q Box?

Re: No input. Check the external input.

TimmyBGood — Tue, 30 Jul 2024 17:18:53 GMT

@Teapot7

Possibly because you've posted in the Broadband forum?

Going through a diagnostic script usually results in a Q television box being swapped out.