Refund for.broadband

Cazib — Tue, 30 Jul 2024 17:01:15 GMT

Has anyone had a refund for there broadband keep dropping and not working

Re: Refund for.broadband

GD1 — Tue, 30 Jul 2024 17:08:14 GMT

@Cazib Have you reported these faults at all?

We’ll give you compensation for your Sky Broadband & Talk if you have a:

‘Total loss of service’ for more than two full working days after you’ve let us know. That’s if your Sky Broadband and/or Sky Talk stops working completely.
‘Missed appointment’. That’s if we booked an Openreach or Sky Broadband engineer to visit your home and they don’t show up on your confirmed visit date. Or, if we cancel or change your visit with less than 24 hours’ notice.
‘Delayed provisioning’. That’s if we don’t activate your Sky Broadband & Talk on your confirmed activation date.

However occasional drops are not covered, it would need to be a total loss.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Cazib — Thu, 01 Aug 2024 09:20:04 GMT

Yes reporyed several.times . Thanks