topic Re: Red light on openreach hub in Broadband

Red light on openreach hub

Aroper — Tue, 30 Jul 2024 05:58:26 GMT

My openteach hub has a red light, but the online help is next to useless and it keeps telling me there's no problem in the area and just keep restarting my router.

The router is obviously not the problem with the red light on the openreach hub as well. Can anybody help with an actual way to report the problem please?

Many thanks Adrian

Re: Red light on openreach hub

Highlinder — Tue, 30 Jul 2024 09:14:34 GMT

@Aroper I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below,

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Red light on openreach hub

Lisa-P1987 — Tue, 30 Jul 2024 10:15:12 GMT

Thanks for escalating this. We’ve sent @Aroper an invite to chat.

Re: Red light on openreach hub

Aroper — Tue, 30 Jul 2024 10:33:34 GMT

Thank you, I have picked this up.

Re: Red light on openreach hub

Aroper — Tue, 30 Jul 2024 10:39:57 GMT

Thank you Highlander.