topic Re: Poor phone signal in Broadband

Poor phone signal

Jonzo — Wed, 24 Jul 2024 16:53:51 GMT

Why has our phone signal dropped to 1 bar from 3 bars since we got sky fibre installed. We both have iphones ?

Re: Poor phone signal

jamesn123 — Fri, 26 Jul 2024 10:40:33 GMT

Hi @Jonzo

Do you mean youe mobile cell signal or the WiFi signal? Your cell signal has nothing to do with Sky Broadband

Re: Poor phone signal

Jonzo — Sat, 27 Jul 2024 06:33:07 GMT

Hi Jamesn123

thank you for getting back to me. It's my mobile phone signal the bars in the top corner is showing 1 bar , 2 at best

cheers

Jonzo

Re: Poor phone signal

jamesn123 — Tue, 30 Jul 2024 10:13:32 GMT

@Jonzo

Your phone signal has no relation to your Sky Broadband so you'd need to take it up with your mobile service provider. If Sky is your mobile service provider you'd need to post in the Sky Mobile board or contact Sky Mobile support.