topic Re: Catford Bridge in Broadband

Catford Bridge

Fk1 — Tue, 30 Jul 2024 05:49:57 GMT

Since yesterday I have no connection. No chances to contact one Human that can speack with me

Re: Catford Bridge

Highlinder — Tue, 30 Jul 2024 09:08:37 GMT

@Fk1 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If it comes back all good green can you please click on broadband to run an updated test to see if it finds the external fault or gives you further information.

Re: Catford Bridge

Fk1 — Tue, 30 Jul 2024 09:28:57 GMT

Still no connection

Re: Catford Bridge

Fk1 — Thu, 01 Aug 2024 05:48:37 GMT

No connection

Re: Catford Bridge

Chrisee — Thu, 01 Aug 2024 05:53:16 GMT

@Fk1 i have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

When calling Sky in the future stay on the line do not accept offers of SMS messages etc and your call should get through to an agent.