topic Re: Gaming network issues in Broadband

Gaming network issues

Chris295 — Mon, 29 Jul 2024 08:45:08 GMT

Hi there recently acquired sky broadband which it says is good for streaming and gaming. I am having a very hard time gaming it keeps saying during gaming network issues detected and is constantly freezing and jumping. TV streaming is fine but gaming is impossible is there a way to fix this as I have tried all things. Could really do with help on this as its ridiculous to claim the broadband is good for gaming when it's not. Thanks.

Re: Gaming network issues

Highlinder — Mon, 29 Jul 2024 08:52:17 GMT

@Chris295 How are you connected to gaming on your network are you doing this via ethernet cable or by Wi-Fi?

Re: Gaming network issues

Chris295 — Mon, 29 Jul 2024 13:33:44 GMT

Hi there I have tried both ethernet and WiFi with still same results. Thanks.

Re: Gaming network issues

Highlinder — Mon, 29 Jul 2024 13:53:43 GMT

@Chris295 Do you have a black or white router?

Re: Gaming network issues

Chris295 — Mon, 29 Jul 2024 18:42:58 GMT

Hi there I have a black router Thanks.

Re: Gaming network issues

Highlinder — Mon, 29 Jul 2024 19:18:03 GMT

@Chris295 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Gaming network issues

Chris295 — Mon, 29 Jul 2024 19:40:03 GMT

Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYHWLSH (2.4 GHz), SKYHWLSH5ghz (5 GHz) WiFi Network Visible Yes Current WiFi Channel 6 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK Thanks.

Re: Gaming network issues

Highlinder — Mon, 29 Jul 2024 19:42:14 GMT

@Chris295 Please follow the directions to the end. What you are looking for is similar to what is shown in the image with the link provided.

Re: Gaming network issues

Chris295 — Mon, 29 Jul 2024 19:57:03 GMT

WAN MER 10689077 23164676 0 276499 5408250 19:11:11 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 91777113 56008249 0 5423284 269853 84:03:35 WLAN (5 GHz) Up 64004854 27866577 0 0 1730 84:13:02 Broadband Link Downstream Upstream Connection Speed 52860 kbps 8407 kbps Line Attenuation D1(17.2 dB) , D2(44.7 dB) , D3(67.6 dB) U0(5.8 dB) , U1(34.7 dB) , U2(52.6 dB) Noise Margin 4.0 dB 6.1 dB

Re: Gaming network issues

Highlinder — Tue, 30 Jul 2024 08:37:55 GMT

@Chris295 From the router stats you posted it looks like you had a drop around 19 hours and 11 minutes before this.

Re: Gaming network issues

Chris295 — Tue, 30 Jul 2024 16:08:36 GMT

The gaming has never worked from the day I got the broadband so it's not just happened I don't know what the problem is it weird. Thanks.