topic Re: Cornwall broadband down in Broadband

Cornwall broadband down

Woody38 — Tue, 30 Jul 2024 07:47:14 GMT

No WiFi

when I run dignostics on the site it says sorry we're having problems come back later!

what's is going on?????

Re: Cornwall broadband down

saffronbun — Tue, 30 Jul 2024 07:50:35 GMT

Yep me too. Broadband checker says it's a problem my end but then the checker stops working. Also, half of Falmouth is down apparently so presumably NOT a problem with my kit?!!

Re: Cornwall broadband down

PhilC195 — Tue, 30 Jul 2024 07:57:20 GMT

Falmouth here as well, apparently it's been down since about 1:30am, according to my nocturnal eldest son.

Re: Cornwall broadband down

Lily82 — Tue, 30 Jul 2024 07:57:24 GMT

Exactly the same issue in Liskeard!

Re: Cornwall broadband down

Jane544 — Tue, 30 Jul 2024 08:02:09 GMT

Same in Penzance

Re: Cornwall broadband down

Micci2 — Tue, 30 Jul 2024 08:07:02 GMT

Just called helpline and was told the problem is external and an engineer will look at and resolve within the next 2 days!

The advisor was unaware of any faults reported by other customers.

Re: Cornwall broadband down

Jane544 — Tue, 30 Jul 2024 08:11:53 GMT

Thanks for update... 2 days, that's not ideal!

Re: Cornwall broadband down

Nathos — Tue, 30 Jul 2024 08:24:50 GMT

Down here in Falmouth too. Sky says service is normal. Can't check on BT's checker as we don't have a phone number. Down Detector suggests something's up with BT.

BT down? Current problems and outages | Downdetector

Re: Cornwall broadband down

Nathos — Tue, 30 Jul 2024 09:28:44 GMT

Back on in Falmouth now.

Re: Cornwall broadband down

PhilC195 — Tue, 30 Jul 2024 09:37:15 GMT

It certainly is, hopefully it will be stable

Re: Cornwall broadband down

Ian0023 — Tue, 30 Jul 2024 11:09:20 GMT

Still off in Liskeard!

At least it's now showing that there is an issue in the area.

Re: Cornwall broadband down

MartinFrost — Tue, 30 Jul 2024 16:06:03 GMT

Broadband down in Cornwall, sky app says there are no outages.

sky customer service say I am the only person/first person to report the problem -(which they claim to be unaware off). When pointed out that many people on the forum have reported it- they said that that was just for users.

i don't have a problem with systems failing- it's annoying, but happens. I do object to the denial of the issue by sky. They waste our time doing "stupid" local unplug and restart router activities; when they must be aware that their system is at fault.

they also advised me that I could always plug an aerial into my TV, to get freeview. Nice to know that there is a reliable backup in place of Skystream!