topic Cannot access catch up or on demand in Broadband

Cannot access catch up or on demand

AliG0511 — Mon, 29 Jul 2024 20:21:27 GMT

Sky is working but catch up and on demand keeps saying connect to broadband

Re: Cannot access catch up or on demand

Tom-W19 — Tue, 30 Jul 2024 08:54:14 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot access catch up or on demand

Lisa-P1987 — Thu, 01 Aug 2024 09:20:31 GMT

We are still looking to help you @AliG0511 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Cannot access catch up or on demand

Stephen711 — Tue, 16 Sep 2025 08:11:10 GMT

I am havingbthe same issue, have reset router & sky q box but still not working.