Hi, our broadband seems to have a sporadic fault that makes watching Sky stream impossible.

Dunkstre — Mon, 29 Jul 2024 17:24:51 GMT

Our broadband keeps dipping out. We can watch Sky stream for a couple of minutes and then loose the stream, pausing the picture. This can takes anything betweeen 10 and 90 seconds to return. This also happens watching videos on iPads and phones, or streaming music.

These are connected by a mixture of WiFi and network cables. The Wifi signal is not lost, but the broadband connection seems to almost stop for a period and then come back to life.

I've tried all the online tools but am stuck with no resolution. Please can you help?

Re: Hi, our broadband seems to have a sporadic fault that makes watching Sky stream impossible.

GD1 — Mon, 29 Jul 2024 17:29:25 GMT

@Dunkstre Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

It does sound like poor/weak wifi rather than a broadband issue itself.

topic Re: Hi, our broadband seems to have a sporadic fault that makes watching Sky stream impossible. in Broadband

Hi, our broadband seems to have a sporadic fault that makes watching Sky stream impossible.

Re: Hi, our broadband seems to have a sporadic fault that makes watching Sky stream impossible.