topic Re: Sky hub constantly resetting in Broadband

Sky hub constantly resetting

Lovely — Sun, 28 Jul 2024 18:14:05 GMT

My hub is constantly dropping out and resetting. We have been having issues for the last 3 months everyday, but today it has been all afternoon. When I test it on My Sky it says everything is fine.

Re: Sky hub constantly resetting

okli — Sun, 28 Jul 2024 18:18:50 GMT

I have had exactly the same problem

Re: Sky hub constantly resetting

Highlinder — Sun, 28 Jul 2024 19:17:46 GMT

@Lovely & @okli Are you talking about a full reset of the router where the power light goes to red and fully reboots the router or are we talking about the internet light going out or turning amber?

Re: Sky hub constantly resetting

Lovely — Mon, 29 Jul 2024 16:44:28 GMT

@Highlinder full reset. All lights flashing red, amber and then green. Takes around 7 minutes to come on, last about 10 and off again.

Re: Sky hub constantly resetting

Highlinder — Mon, 29 Jul 2024 17:15:06 GMT

@LovelyCan you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If after the service checker completes and shows green all good can you click on broadband to get a more up to date test to see if it picks up any faults please.

Re: Sky hub constantly resetting

Lovely — Mon, 29 Jul 2024 17:39:19 GMT

@Highlinder yes I did all that yesterday and it just says everything is good, even when the red lights are flashing.

It has been off and all day today too.

Re: Sky hub constantly resetting

Highlinder — Mon, 29 Jul 2024 17:44:34 GMT

@Lovely I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky hub constantly resetting

okli — Mon, 29 Jul 2024 17:47:32 GMT

Sky are sending an engineer on Thursday to do in home checks as they can't sort the problem

Re: Sky hub constantly resetting

Mr+Flibbles+86 — Tue, 30 Jul 2024 07:10:52 GMT

Thanks for escalating this. We’ve sent an invite to @Lovely to chat.