topic Re: No internet. in Broadband

No internet.

Sai1 — Mon, 29 Jul 2024 14:33:52 GMT

Internet just went out about half hour ago. Tried disconnecting all leads and reconnecting again but nothing. My internet status tells me everything is working. This now happens occasionally. I work from home a lot and need to be back on. Please help

Re: No internet.

Highlinder — Mon, 29 Jul 2024 14:48:06 GMT

@Sai1 Can you try and run the service checker after an hour of your connection being down if that still shows green can you click on broadband for it to run a updated test please.

Re: No internet.

Sai1 — Mon, 29 Jul 2024 15:32:48 GMT

@Highlinder

Hi, I've just re checked and it's telling me there's now something wrong with my connection and it cannot detect my connection hub. The internet light is amber, no phone light and the power and WiFi lights are both green. Any ideas please?

Re: No internet.

Highlinder — Mon, 29 Jul 2024 16:01:40 GMT

@Sai1 Does it give you any directions on what you need to do to fix your connection like a phone number or ability to book an engineer?

Re: No internet.

Sai1 — Mon, 29 Jul 2024 16:04:30 GMT

@Highlinder

Afraid not. Keeps going back to the previous page, re-test broadband connection. But nothing else about how to fix or have an engineer visit.

Re: No internet.

Sai1 — Mon, 29 Jul 2024 16:05:25 GMT

@Highlinder

Advises to pull out all leads and re-connect. Tried a few times but still nothing.

Re: No internet.

Highlinder — Mon, 29 Jul 2024 16:18:14 GMT

@Sai1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet.

Lisa-P1987 — Mon, 29 Jul 2024 16:42:19 GMT

Thanks for escalating this. We’ve sent @Sai1 an invite to chat.

Re: No internet.

Mr+Flibbles+86 — Tue, 30 Jul 2024 07:01:02 GMT

................

Re: No internet.

Sai1 — Fri, 02 Aug 2024 08:09:31 GMT

Hi, spoke to a sky advisor on Monday but still waiting for a BT engineer to visit premises, any idea when I can expect this to be resolved as I've had not internet since Monday?