topic Re: No internet light on hub in Broadband

No internet light on hub

Hoopy2 — Mon, 29 Jul 2024 09:44:20 GMT

Recently moved into new home, had a engeneer set up connection last Thursday but we have had no internet inside of the house. Hub is showing green on power and WiFi but no internet. Devices are connecting to the hub but it's not giving any internet.

I have done the online checks but they are showing that there shouldn't be an issue with the internet.

Re: No internet light on hub

Highlinder — Mon, 29 Jul 2024 09:55:01 GMT

@Hoopy2 When you say you ran the checks was this the service checker that shows the little house with your services and it showed green as all okay?

Re: No internet light on hub

Hoopy2 — Mon, 29 Jul 2024 11:45:23 GMT

I have done the broadband checks and WiFi checks and both have green tick marks on so it looks like it should be working but no internet connection in the house yet

Re: No internet light on hub

Highlinder — Mon, 29 Jul 2024 13:01:28 GMT

@Hoopy2 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet light on hub

Addie15 — Mon, 29 Jul 2024 13:12:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Hoopy2.