topic Attempting to buy broadband for a house with an active subscription in Broadband

Attempting to buy broadband for a house with an active subscription

StellaMarisH41 — Mon, 29 Jul 2024 11:17:13 GMT

In brief, moving to a new house that currently has an active Sky broadband subscription, and thus can't arrange Sky services, as the house already is linked to a different email account.

Re: Attempting to buy broadband for a house with an active subscription

Highlinder — Mon, 29 Jul 2024 11:23:47 GMT

@StellaMarisH41 Are you doing this through the home move portal?

Re: Attempting to buy broadband for a house with an active subscription

TimmyBGood — Mon, 29 Jul 2024 11:45:58 GMT

@StellaMarisH41

An ISP cannot discontinue service which has an active subscription.

A different ISP may be able to book the provisioning of a second data circuit to the property.

Re: Attempting to buy broadband for a house with an active subscription

StellaMarisH41 — Mon, 29 Jul 2024 12:05:38 GMT

No just via the generic shop for sky broadband. I'm not moving the sky account, the current owner should be

Re: Attempting to buy broadband for a house with an active subscription

StellaMarisH41 — Mon, 29 Jul 2024 12:07:28 GMT

@TimmyBGood

will I have to wait for the current owner to cancel/move their broadband prior to buying sky broadband for myself, or is there anyway to move their sky broadband contract to the new homeowner?

Re: Attempting to buy broadband for a house with an active subscription

TimmyBGood — Mon, 29 Jul 2024 12:20:52 GMT

@StellaMarisH41

Contracts can't be moved between people: that would be open to malicious misuse. Sky cannot do anything until the previous account holders either cancel or book a migration of the the service to a new address: obviously it's in their interest to do so as they are spending money on something they won't be able to use.