topic I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone in Broadband

I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Sun, 28 Jul 2024 19:43:00 GMT

My wifi went on Thursday evening came back on Friday the26th July for 30 minutes and nit worked since all other lights working except phone not working or WiFi

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Chrisee — Sun, 28 Jul 2024 20:14:00 GMT

@Titchyann54 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Sun, 28 Jul 2024 20:34:01 GMT

Thankyou chrisee

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Mr+Flibbles+86 — Mon, 29 Jul 2024 07:13:16 GMT

Thanks for escalating this. We’ve sent an invite to @Titchyann54 to chat.

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Tom-W19 — Wed, 31 Jul 2024 07:18:27 GMT

Hi @Titchyann54

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 07:41:24 GMT

I didnt recieve any request to talk to someone so please I am reposting my original question and problem

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Highlinder — Wed, 31 Jul 2024 07:53:03 GMT

@Titchyann54 Which device are you using to access the forum and which browser are you using?

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 08:49:02 GMT

Mobile Samsung and Internet explorer

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Highlinder — Wed, 31 Jul 2024 09:09:02 GMT

@Titchyann54 So you got no private message or anything popping up when you came on to the forum for the past few days about the issue you are having?

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 09:12:39 GMT

No my Internet works when it feels like it

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Highlinder — Wed, 31 Jul 2024 09:21:42 GMT

@Titchyann54 I was asking if you had seen any of the escalation process in order to see if they can re-escalate this for you, but you need to work with us to undertstand if we need to ask you to use another browser.

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 09:37:35 GMT

No I havent seen any of the escalation process

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Highlinder — Wed, 31 Jul 2024 09:40:31 GMT

@Titchyann54 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 09:47:51 GMT

Thankyou very much

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Siobhonb — Wed, 31 Jul 2024 09:53:38 GMT

My Broadband has been off since 08:30 on 26th July, each time I call sky im being fobbed off. Im being told daily that it will be fixed that day and clearly it is not. We were even told to get up at midnight to see if it then working as sometimes it switches on at 12:00am.

Into my 6th day now and still doesnt look like it will be back on @Titchyann54 I hope you are getting better customer service than what we have so far experienced.

@Tom-W19 @Mr+Flibbles+86 any help would be greatly appreciated

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Titchyann54 — Wed, 31 Jul 2024 09:56:12 GMT

I hear you its a nightmare ill let you know

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Tom-W19 — Wed, 31 Jul 2024 09:58:07 GMT

Thanks for escalating again. We've sent an invite to @Titchyann54.

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Daniel-F — Wed, 31 Jul 2024 13:51:43 GMT

Hi @Siobhonb

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Thanks