topic Re: WiFi keeps dropping can’t stream services. in Broadband

WiFi keeps dropping can’t stream services.

Stacey1 — Sun, 28 Jul 2024 15:33:30 GMT

Done the checks on WiFi etc on the app. Says everything connected. No faults etc but it's a lie as the tv stream has completely stopped.

phones won't connect to WiFi.

Ring Door bell won't work.

only had it installed a month and constant problems.

when it is connected it's slow.

Tried rebooting the router. Nothing helps.

lost on what to do

Re: WiFi keeps dropping can’t stream services.

GD1 — Sun, 28 Jul 2024 16:32:06 GMT

@Stacey1 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: WiFi keeps dropping can’t stream services.

Stacey1 — Sun, 28 Jul 2024 16:53:52 GMT

I'm not sure which details you want. Mine looks different to the example in your link.

im reluctant to share all the info on the screen I have as it shows my IP address etc.

what stats are safe to share ? Thank you

Re: WiFi keeps dropping can’t stream services.

Highlinder — Sun, 28 Jul 2024 19:27:46 GMT

@Stacey1 If you are seeing that information then you have not reached the end of the directions. What you are looking for is shown in the screenshot in the link provided.