https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704220#M409014 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; Well that router is no longer being supported so might be best to ask Sky for an updated router as you are in contract.</P> Sat, 27 Jul 2024 18:55:29 GMT Highlinder 2024-07-27T18:55:29Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703967#M408936 My router keeps dropping out the wifi multiple times a day. Each time I have to reset the router by unplugging and replugging to sort out. I have had the router for a number of years and feel that it needs to be replaced. Sat, 27 Jul 2024 14:05:34 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703967#M408936 MartinFP 2024-07-27T14:05:34Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703971#M408938 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; Do the lights change on the router when this happens and it will not reconnect on its own?</P> Sat, 27 Jul 2024 14:11:12 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703971#M408938 Highlinder 2024-07-27T14:11:12Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703980#M408940 <P>The lights stay the same, i.e the wifi light is white but there is no wifi on any device. I have to turn the power off ans restart and it then reconencts. It cann then drop out multiple times a day.</P> Sat, 27 Jul 2024 14:18:14 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703980#M408940 MartinFP 2024-07-27T14:18:14Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703997#M408943 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; What about the internet light on the router does that change colour,? The WiFi light is there to just show you the radios are working.</P> Sat, 27 Jul 2024 14:29:15 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4703997#M408943 Highlinder 2024-07-27T14:29:15Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704001#M408944 <P>All of the lights stay white. Rarely, the WIFI light can turn orange and flash, go steady orange the white, but this is not every time.</P> Sat, 27 Jul 2024 14:33:01 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704001#M408944 MartinFP 2024-07-27T14:33:01Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704061#M408958 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; Which router do you have from the link below.</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A>&nbsp;</P> Sat, 27 Jul 2024 15:25:59 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704061#M408958 Highlinder 2024-07-27T15:25:59Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704147#M408987 <P>it is a Sky Hub</P> Sat, 27 Jul 2024 17:05:04 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704147#M408987 MartinFP 2024-07-27T17:05:04Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704161#M408996 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; Are you under contract for broadband with Sky?</P> Sat, 27 Jul 2024 17:23:35 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704161#M408996 Highlinder 2024-07-27T17:23:35Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704219#M409013 <P>Yes, I am</P> Sat, 27 Jul 2024 18:53:06 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704219#M409013 MartinFP 2024-07-27T18:53:06Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704220#M409014 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032929">@MartinFP</a>&nbsp; Well that router is no longer being supported so might be best to ask Sky for an updated router as you are in contract.</P> Sat, 27 Jul 2024 18:55:29 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704220#M409014 Highlinder 2024-07-27T18:55:29Z https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704322#M409037 <P>How do I contact Sky to replace the router? When I try the website, I keep getting referred to this community.</P> Sat, 27 Jul 2024 22:32:45 GMT https://helpforum.sky.com/t5/Broadband/Router-dropping-out/m-p/4704322#M409037 MartinFP 2024-07-27T22:32:45Z