topic Re: PC won't connect to WiFi when everything else does in Broadband

PC won't connect to WiFi when everything else does

Richard2901 — Sat, 27 Jul 2024 17:11:29 GMT

Had Sky for approx 4 weeks now. Everything has connected ok with the exception of one pc upstairs (router is downstairs) which won't connect. We have upgraded our broadband and it still won't connect. It will connect if we bring it downstairs. We needed a booster with our Virgin broadband to get a strong signal upstairs. Help please?

Re: PC won't connect to WiFi when everything else does

Highlinder — Sat, 27 Jul 2024 18:15:12 GMT

@Richard2901 What Sky products do you have as you also mention Virgin media broadband.

Re: PC won't connect to WiFi when everything else does

Richard2901 — Sun, 28 Jul 2024 13:37:48 GMT

We have Sky Stream, laptops, Xbox and PS5, Ring doorbell and Alexa speakers, all connect fine except for this pc that will only connect downstairs, upstairs it won't connect

Re: PC won't connect to WiFi when everything else does

TimmyBGood — Sun, 28 Jul 2024 14:30:49 GMT

@Richard2901 wrote:
We needed a booster with our Virgin broadband to get a strong signal upstairs. Help please?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: PC won't connect to WiFi when everything else does

Richard2901 — Tue, 30 Jul 2024 19:04:51 GMT

Any idea how I go about organising a booster?

Re: PC won't connect to WiFi when everything else does

Highlinder — Tue, 30 Jul 2024 19:37:20 GMT

@Richard2901 You need to give Sky a call to arrange a booster.