topic Earlier Openreach date, what now? in Broadband

Earlier Openreach date, what now?

ateam55 — Sat, 27 Jul 2024 16:33:04 GMT

I'm due to have Sky FTTP installed by Openreach in the middle of next month. I've now had a text from Openreach saying that they have completed their prep work earlier than planned and have asked if I have a new preferred installation date. The Openreach text is from a legitimate number that they use. I have responded with a new preferred date but have heard nothing from Sky or Openreach. The Sky website still shows my original installation date. What happens now? Will I get confirmation if the date is changed? Will my router be sent earlier or will the original activation date stand? Thanks!

Re: Earlier Openreach date, what now?

Highlinder — Sat, 27 Jul 2024 17:06:47 GMT

@ateam55 When did you get the text from Openreach and when did you respond to it?

Re: Earlier Openreach date, what now?

ateam55 — Sat, 27 Jul 2024 17:34:39 GMT

Yesterday (Friday 27/07) for both text and response.

Re: Earlier Openreach date, what now?

Highlinder — Sat, 27 Jul 2024 17:46:20 GMT

@ateam55 Might be worth giving Sky a call Monday afternoon unless they contact or update your order first.

Re: Earlier Openreach date, what now?

ateam55 — Sat, 27 Jul 2024 17:48:47 GMT

@HighlinderThanks. May be mid next week before I can call but a sensible way to progress. I suppose Sky or Openreach could be in touch before then to confirm things.