https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704109#M408972 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; After running the service checker can you click on broadband to see if it picks up any faults to why your broadband is not working.</P> Sat, 27 Jul 2024 16:13:41 GMT Highlinder 2024-07-27T16:13:41Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704028#M408949 My broadband was turned on 23rd July, but my router won't connect to the Internet. I've turned it on and off, and reset the router but it Still won't connect to the Internet. Any suggestions? Sat, 27 Jul 2024 14:47:48 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704028#M408949 AH13 2024-07-27T14:47:48Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704076#M408965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; Have you had any internet since the 23rd of July at all?</P> Sat, 27 Jul 2024 15:34:52 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704076#M408965 Highlinder 2024-07-27T15:34:52Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704078#M408966 <P>No, the power light and WiFi light are both green, but no internet at all. The Internet light isn't on</P> Sat, 27 Jul 2024 15:36:00 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704078#M408966 AH13 2024-07-27T15:36:00Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704092#M408969 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Sat, 27 Jul 2024 15:49:19 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704092#M408969 Highlinder 2024-07-27T15:49:19Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704108#M408971 <P>Hi, I've ran this but it says there are no issues&nbsp;</P> Sat, 27 Jul 2024 16:12:19 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704108#M408971 AH13 2024-07-27T16:12:19Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704109#M408972 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; After running the service checker can you click on broadband to see if it picks up any faults to why your broadband is not working.</P> Sat, 27 Jul 2024 16:13:41 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704109#M408972 Highlinder 2024-07-27T16:13:41Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704112#M408973 <P>Hi, it's saying there's no issues</P> Sat, 27 Jul 2024 16:19:03 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704112#M408973 AH13 2024-07-27T16:19:03Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704141#M408983 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; Was this install for superfast or ultrafast broadband?</P> Sat, 27 Jul 2024 17:00:59 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704141#M408983 Highlinder 2024-07-27T17:00:59Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704163#M408998 <P>It was for superfast</P> Sat, 27 Jul 2024 17:26:04 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704163#M408998 AH13 2024-07-27T17:26:04Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704206#M409011 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; Which kind of master socket do you have from the picture below.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sockets.jpg" style="width: 313px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/99385i25472DBB9FC4E5B0/image-size/medium?v=v2&amp;px=400" role="button" title="Sockets.jpg" alt="Sockets.jpg" /></span></P> Sat, 27 Jul 2024 18:17:40 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704206#M409011 Highlinder 2024-07-27T18:17:40Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704228#M409016 <P>The openreach single socket</P> Sat, 27 Jul 2024 19:04:21 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704228#M409016 AH13 2024-07-27T19:04:21Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704248#M409020 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135669">@AH13</a>&nbsp; So you have checked the filter you have connected and it works with the phone plugged into it? But the internet will not connect?</P> Sat, 27 Jul 2024 19:32:17 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704248#M409020 Highlinder 2024-07-27T19:32:17Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704256#M409021 <P>I've checked the filter, but I don't have a phone so this is not connected</P> Sat, 27 Jul 2024 19:48:24 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4704256#M409021 AH13 2024-07-27T19:48:24Z