topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Helen664490 — Sat, 20 Jul 2024 20:09:51 GMT

Over the last week my WiFi keeps dropping out with no warning. I've been a customer for 7 years (my hub is also 7 years old).

The issue means I can't work from home currently, so needs a solution asap please!

Re: WiFi keeps dropping out

Highlinder — Sun, 21 Jul 2024 06:59:30 GMT

@Helen664490 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi keeps dropping out

Helen664490 — Sat, 27 Jul 2024 14:43:31 GMT

I thought it was sorted but it's not

Router stats attached

Re: WiFi keeps dropping out

Highlinder — Sat, 27 Jul 2024 15:24:45 GMT

@Helen664490 Notice from your router stats that you are on the older technology of ADSL and using an older router. To see what services are available to you at your property can you fill out the form below and post a screenshot please. But make sure to hide the private information in the top-left corner please.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: WiFi keeps dropping out

Helen664490 — Sat, 27 Jul 2024 16:33:52 GMT

Re: WiFi keeps dropping out

Highlinder — Sat, 27 Jul 2024 17:03:55 GMT

@Helen664490 Have you been offered a new router at all as this is a very old router that you do have. Is there any other services available in your area like Vigin media and what is the mobile signal like in your area?

Re: WiFi keeps dropping out

Helen664490 — Sat, 27 Jul 2024 22:28:03 GMT

@Highlinder Any thoughts or insights?

many thanks in advance

Re: WiFi keeps dropping out

Helen664490 — Mon, 29 Jul 2024 22:08:17 GMT

@Highlinder @Apologies your last message wasn't showing on my thread.

How can I request a new router?! I can't get through to customer services!!

best

Re: WiFi keeps dropping out

Potty75 — Mon, 29 Jul 2024 22:23:14 GMT

I've been with Sky for 10 years & my router was outdated too

.They talked me into paying for a better service that came with a new router.

Did it fix the problem? Absolutely not. My Internet cuts outs constantly. Sky says they have planned maintenance from midnight 100+ miles away from my location but my Internet has cut out every 30 mins or so since 3pm this afternoon.

Re: WiFi keeps dropping out

Helen664490 — Wed, 31 Jul 2024 07:41:13 GMT

@Highlinderany help would be appreciated on getting a new router

thanks

Re: WiFi keeps dropping out

Highlinder — Wed, 31 Jul 2024 07:46:45 GMT

@Helen664490 You would need to speak with Sky about getting a new router, something like that can't be done via the forum.