topic Existing Sky Customer, Switching to Fibre in Broadband

Existing Sky Customer, Switching to Fibre

Black-cats — Sat, 27 Jul 2024 14:43:27 GMT

I'm an existing non techie Sky customer. We have broadband, talk and TV. We are switching to fibre. I understand from sky if we lose mains power or Internet we can't make calls. OK with that. But, forgot to ask, do we keep our existing landline phone number? Thank you.

Re: Existing Sky Customer, Switching to Fibre

Highlinder — Sat, 27 Jul 2024 15:33:29 GMT

@Black-cats If you are an existing Sky customer with Talk then your number will stay with you as it is already with Sky.

Re: Existing Sky Customer, Switching to Fibre

Black-cats — Sat, 27 Jul 2024 15:42:34 GMT

Thank you for responding.

Re: Existing Sky Customer, Switching to Fibre

TimmyBGood — Sat, 27 Jul 2024 15:46:12 GMT

@Black-cats

I'd say you should, but it's not absolutely guaranteed. The national FTTP topology isn't necessarily centred around the nearest existing exchange as the copper distribution is now: posts in the Talk forum suggest some in-ISP migrations are allocated a neighbouring exchange area number.

Re: Existing Sky Customer, Switching to Fibre

Black-cats — Mon, 12 Aug 2024 13:21:05 GMT

Thank you everyone. It's all done. The only thing not working post fibre router installation is the Sky Q box. Everything else is fine but the Sky box can't find the router even though the Smart TV is connected.