topic Re: very poor wifi in Broadband

very poor wifi

Allyb67 — Sat, 13 Apr 2024 12:56:33 GMT

I have a wifi gurantee with you and have just upgraded our broadband. since then we have experienced significantly more wifi drop outs than before . I have reset the router and the sky q booters but still have issues

we have before required an engineer visit the property to check the wifi network and i believe this is required again.

We also have issues with sky Q boxes losing connectivity - possibly linked to the wifi issues

can you come back to me asap, we are also a Sky vip customer

I look forward to hearing back from you

Re: very poor wifi

daveNOS — Sat, 13 Apr 2024 14:05:00 GMT

@Allyb67 You are not contacting customer service by posting here, the fourm is manned mainly by fellow customers with a few Sky staff who can only assist with certain issues.

If you require an engineer visit then you need to call Sky as no-one here can arrange that.

Re: very poor wifi

Janew231 — Sat, 27 Jul 2024 12:49:48 GMT

Wifi is very poor, doesn't work in 2/3 of our house. We had three boosters with our last provider.

Please can you provide boosters?

We have a long house with thick stonewalls internally, so need boosters please

The sky TV service has been dropping out as well.

Not happy with our switch to sky so far

please help