topic Re: Broadband issue in Broadband

Broadband issue

Rachel19901 — Fri, 26 Jul 2024 21:10:48 GMT

I have recently had broadband installed but I have connected everything correctly but the Internet is not working and light does not come on the router

Re: Broadband issue

Chrisee — Sat, 27 Jul 2024 05:50:09 GMT

@Rachel19901 you need to talk to Sky so they can check. What msybe wrong therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband issue

Addie15 — Sat, 27 Jul 2024 10:00:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rachel19901.

Re: Broadband issue

Lisa-P1987 — Mon, 29 Jul 2024 11:03:16 GMT

We are still looking to help you @Rachel19901 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks