topic Outage in area. in Broadband

Outage in area.

Sam996 — Sat, 27 Jul 2024 08:25:40 GMT

Since about half 3 last night the service checker is saying there's an outage in our area so no broadband. Does anyone know how long it actually takes for these to get sorted out? I have an on one doctors appointment on Monday and can't afford to miss it. Is there anyway to get the fixing of this sped up?

Re: Outage in area.

GD1 — Sat, 27 Jul 2024 08:41:59 GMT

@Sam996 No one can give you any realistic timescales as we simply don't know how bad the issue is or what has caused the outage.

There isn't anything you can do to speed up a resolution. It will take as long as it takes.

Re: Outage in area.

TimmyBGood — Sat, 27 Jul 2024 09:11:40 GMT

@Sam996 wrote:

Is there anyway to get the fixing of this sped up?

No. The cause of an area outage could range from a software misconfiguration, a failed electronic component in a telephone exchange or a catastrophic vehicle impact wiping out a roadside cabinet: clearly these have very different times to resolve.