topic Re: Los light is red, no internet. in Broadband

Los light is red, no internet.

SzymonRT — Sat, 27 Jul 2024 06:10:56 GMT

Hi.

Internet went off yesterday and many restarts later did not come back on.

Lights on the openreach look like this:

Power = Green

LOS = Red

PON = Empty

LAN = Green

Any ideas ?

Thanks in advance.

Re: Los light is red, no internet.

Chrisee — Sat, 27 Jul 2024 06:17:45 GMT

@SzymonRT the red PON network indicates a fault in the fibre feed to your home and requires action by Openreach. To help you get this reported I am escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Los light is red, no internet.

SzymonRT — Sat, 27 Jul 2024 06:18:56 GMT

Thank you 🙂

Re: Los light is red, no internet.

Addie15 — Sat, 27 Jul 2024 10:01:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @SzymonRT.

Re: Los light is red, no internet.

Lisa-P1987 — Mon, 29 Jul 2024 10:51:09 GMT

We are still looking to help you @SzymonRT . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks