topic Re: Connection failure in Broadband

Connection failure

Gulfam — Fri, 26 Jul 2024 07:42:46 GMT

I have a connected with Internet and red lights on router. I have restarted router twice but it doesn't help

Re: Connection failure

James245 — Fri, 26 Jul 2024 07:44:44 GMT

Same here. Useless Sky. I bet they don't care.

Re: Connection failure

James245 — Fri, 26 Jul 2024 07:49:09 GMT

I'm currently using Personal Hotspot from iphone. I bet Sky don't fix it and I bet they don't give you money back on a service they've not provided. Hear so many bad things about Sky and now they are proved correct.

Re: Connection failure

Highlinder — Fri, 26 Jul 2024 10:06:48 GMT

@Gulfam & @James245 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

When the servic checker comes back as all fine can you please click on broadband to get a more up to date test done to see if it picks up the external fault.

Re: Connection failure

James245 — Fri, 26 Jul 2024 10:38:21 GMT

Tried all the Sky Broadband tests. They say its all good - which is a complete lie as when you go back to the Sky start page its says all faults are there still. Broadband router has two otange lights which other people have mentioned. Have tried hard reset many times, still same problem. Sky know theres a fault and yet they do everything to deny. They are simply not good enough.

Re: Connection failure

Highlinder — Fri, 26 Jul 2024 10:48:11 GMT

@James245 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection failure

Lisa-P1987 — Fri, 26 Jul 2024 11:01:02 GMT

Thanks for escalating this. We’ve sent @Gulfam an invite to chat.

Re: Connection failure

Ealing — Fri, 26 Jul 2024 11:20:30 GMT

I also have a solid amber light for the internet. I reset and reconnected and now the Sky app says it's experiencing technical issues so I can't do a service check.

Is anything working at Sky at the moment? Any additional advice on how to resolve no internet before the weekend?

Re: Connection failure

Gulfam — Sat, 27 Jul 2024 06:43:56 GMT

Hi I never got an invite to chat. Broadband is now working but the TV says no signal .. still not working . I have tried numerous times to connect and still no tv

Re: Connection failure

Addie15 — Sun, 28 Jul 2024 15:27:28 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Connection failure

Gulfam — Sun, 28 Jul 2024 15:40:05 GMT

Thanks for NOTHING. I'll be going over to VIRGIN