topic Re: For a number of weeks my WIFI keeps dropping. It says I'm connected without Internet. in Broadband

For a number of weeks my WIFI keeps dropping. It says I'm connected without Internet.

Moaty — Wed, 24 Jul 2024 06:55:55 GMT

For a number of weeks my WIFI keeps dropping. It says I'm connected without Internet.

I had a similar issue two months ago, that lasted three days. I did all the necessary checks and was advised that there were no issues in the area. I then received an email from Sky advising that there was actually an issue and the connection was fine for about a month. Unfortunately a few weeks ago, it has started again. Coincidentally it seemed to be after some workers were digging up the road and looked to be working on cables both down a nearby road and at the top of my road. Is this a coincidence?

Re: For a number of weeks my WIFI keeps dropping. It says I'm connected without Internet.

jamesn123 — Fri, 26 Jul 2024 10:34:51 GMT

Hi @Moaty Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: For a number of weeks my WIFI keeps dropping. It says I'm connected without Internet.

Moaty — Thu, 01 Aug 2024 18:48:40 GMT

Hi James,

I appreciate the reply and opportunity to share information. I have previously gone down this route, but much to no avail.

Ultimately, it was an external cable issue. Excellent timely phone consultation and advise from Sky, swiftly resulted in a visit from Open reach. The issue was a rusted connection on the telephone pole. Now back to full excellent health.

Calling and getting through to someone is excellent!