topic Re: Cannot sign up to sky tv for broadband in Broadband

Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 09:47:22 GMT

Hello everyone!

I want to sign up for Boradband at my now house, where I will move on 20/08. When I try to create an account it gives me an error message concerning a server. I tired deleting cookies and cache but it didnt help.

Re: Cannot sign up to sky tv for broadband

Highlinder — Fri, 26 Jul 2024 09:50:23 GMT

@chiara84 Are you able or willing to give Sky a call to try and see if this is a better avenue to sign up for broadband?

Re: Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 09:52:14 GMT

I tried calling a 0333 number but it asks for my mobile number assoiated to my account but I don't have one!

Re: Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 09:52:41 GMT

I get this error when signing up:

http://skyid.sky.com/signupeau/accountmanagement/7b613a2768747470733a2f2f7777772e736b792e636f6d2f6d79736b792f7476272c623a2768747470733a2f2f7777772e736b792e636f6d277d" on this server.

Reference #18.1c93c817.1721987482.1e1b002

https://errors.edgesuite.net/18.1c93c817.1721987482.1e1b002

Re: Cannot sign up to sky tv for broadband

cuke — Fri, 26 Jul 2024 09:52:57 GMT

@chiara84 wrote:
Hello everyone!

I want to sign up for Boradband at my now house, where I will move on 20/08. When I try to create an account it gives me an error message concerning a server. I tired deleting cookies and cache but it didnt help.

Have you already got Sky BB? If so you'll need to request a home move ASAP to your new home over the phone. Just state home move when the prompt asks why you are ringing support.

Re: Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 09:56:31 GMT

No I am a new client.

Re: Cannot sign up to sky tv for broadband

cuke — Fri, 26 Jul 2024 09:57:14 GMT

@chiara84 wrote:
No I am a new client.

Ok was just checking, thanks for replying.

Re: Cannot sign up to sky tv for broadband

Highlinder — Fri, 26 Jul 2024 09:58:35 GMT

@chiara84 Normally that message when you first call is if you are a Sky mobile customer. Is the question saying " is this about Sky mobile " Just say no and it should let you go further.

Re: Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 10:22:03 GMT

No, it straight away asks a phone number linked to an account. Probably cause I am not calling from alandline which I dont have. Can you give me a number that will let me talk to someone. I'm running in circles. This is not a good experience at all! (not blaming you, ofc!)

Re: Cannot sign up to sky tv for broadband

Highlinder — Fri, 26 Jul 2024 10:34:09 GMT

@chiara84 You can find a number to call in the link below at the bottom of the page under " Need more help "

https://www.sky.com/help/home

Re: Cannot sign up to sky tv for broadband

chiara84 — Fri, 26 Jul 2024 10:37:01 GMT

I found the 0800 numb is working, I am talking to an operator. Thanks for your help!