topic Not Internet! Since this morning in Broadband

Not Internet! Since this morning

Jos4 — Fri, 26 Jul 2024 07:23:37 GMT

No internet, i have green amber (internet ) green (wify) amber(voice).. after a.reset.. i have now. Green, amber ( internet ) and green (wify) voice is now Off. I reseted 3 times more. But to no avail, internet checks says all good and no problems in the area? What is the next step?

Re: Not Internet! Since this morning

WackyWalker92 — Fri, 26 Jul 2024 07:25:46 GMT

Same issue for me in West London

Re: Not Internet! Since this morning

Sanj2 — Fri, 26 Jul 2024 07:27:38 GMT

I have the same issue as Jose as does my next door neighbour. I have tested everything although the checks come back ok . The router the first light is green and on the internet it is yellow .

what are the next steps ?

Re: Not Internet! Since this morning

Jos4 — Fri, 26 Jul 2024 07:35:51 GMT

Seems like the area W13 is having issues. Sky start working at 8am so hopefully they can find the problem. There are at least 15 users with same problem. So have to be something on the outside or from their end.

Re: Not Internet! Since this morning

Jos4 — Fri, 26 Jul 2024 08:22:32 GMT

Finally they find the issue....

Their saying:

"There's an outage in your area

We're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner."

Re: Not Internet! Since this morning

Jos4 — Fri, 26 Jul 2024 08:24:44 GMT

Outage in your area?

Yes

Service impacted: Broadband
Outage start date: 26 July 2024

We know there's an outage in your area. You don't need to do anything - we're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner.

When it's fixed, your service will automatically start working again.