https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702464#M408531 <P>My internet is not working despite having all green lights on my SkyQ hub and MySky App tests saying no faults found. My TV says there is no connection and my phone does not connect online. How do you report it as it just says everything is fine when it is not!</P> Thu, 25 Jul 2024 20:58:01 GMT Gareth00001 2024-07-25T20:58:01Z https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702464#M408531 <P>My internet is not working despite having all green lights on my SkyQ hub and MySky App tests saying no faults found. My TV says there is no connection and my phone does not connect online. How do you report it as it just says everything is fine when it is not!</P> Thu, 25 Jul 2024 20:58:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702464#M408531 Gareth00001 2024-07-25T20:58:01Z https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702477#M408536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2932538">@Gareth00001</a>&nbsp; Have you tried to just restart the router to see if it clears this issue?</P> Thu, 25 Jul 2024 21:21:57 GMT https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702477#M408536 Highlinder 2024-07-25T21:21:57Z https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702481#M408538 <P>Yes I have restarted the router and used all of the usual steps from the help pages<SPAN>.</SPAN></P><P>&nbsp;</P> Thu, 25 Jul 2024 21:23:51 GMT https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702481#M408538 Gareth00001 2024-07-25T21:23:51Z https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702483#M408540 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2932538">@Gareth00001</a>If the turn off and turn on does not work, you could try the 1 hour turn off and then see if you are given that new IP address and see if this does cure your issue.</P> Thu, 25 Jul 2024 21:27:06 GMT https://helpforum.sky.com/t5/Broadband/No-internet-despite-all-green-lights-on-SkyQ-hub-and-tests-found-no-faults/m-p/4702483#M408540 Highlinder 2024-07-25T21:27:06Z