https://helpforum.sky.com/t5/Broadband/Internet/m-p/4702396#M408500 <P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P><P>&nbsp;</P><P>When the service checker comes back showing green if this is what it does. Can you click on broadband for it to do a check on what is happening there and then to see if it can find the fault.</P> Thu, 25 Jul 2024 19:32:04 GMT Highlinder 2024-07-25T19:32:04Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4702392#M408496 <P>I have not internet&nbsp;</P> Thu, 25 Jul 2024 19:21:22 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4702392#M408496 Lisa2378 2024-07-25T19:21:22Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4702396#M408500 <P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P><P>&nbsp;</P><P>When the service checker comes back showing green if this is what it does. Can you click on broadband for it to do a check on what is happening there and then to see if it can find the fault.</P> Thu, 25 Jul 2024 19:32:04 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4702396#M408500 Highlinder 2024-07-25T19:32:04Z