topic Re: Yet again the internet keeps dropping out! in Broadband

Yet again the internet keeps dropping out!

Katie1812 — Thu, 25 Jul 2024 11:17:16 GMT

I am so annoyed with Sky Broadband! I never had these problems with BT. The internet keeps dropping out and/ or running very slow. The only help they keep saying is to switch off the hub and retsart it as it might be busy, I shouldn't have to keep doing this it's 2024 after all. At the moment it's not fit for purpose.

Re: Yet again the internet keeps dropping out!

Pamela05 — Thu, 25 Jul 2024 12:53:52 GMT

Same issue happens with me, and when you check your broadband connection in the app, always shows good connection.

Re: Yet again the internet keeps dropping out!

Mel776 — Thu, 25 Jul 2024 12:57:15 GMT

Same here too. Sent out a local INTERNAL engineer, no problems found. Still not stable at all

Re: Yet again the internet keeps dropping out!

AngusN — Thu, 25 Jul 2024 13:16:03 GMT

I have th esame issue and its been going on for months and an engineer was sent out some time ago , router changed but problem persists

Re: Yet again the internet keeps dropping out!

Highlinder — Thu, 25 Jul 2024 16:51:57 GMT

@Katie1812 Have you tried to run the broadband test, that is going into the service checker and clicking on broadband to check if it finds any issues?

@Pamela05When you are going into the service checker and it is saying there is no issues and it is green that is the last time it checked. Could you click on broadband and let it do an up to date check on the state of your broadband at that time.

@Mel776 & @AngusN Can you tell me what colour of router you have please.

Re: Yet again the internet keeps dropping out!

Bamra2 — Thu, 25 Jul 2024 17:57:51 GMT

Yep same it's blinks orange then goes off. Sometimes I get the green light but nothing works.

Re: Yet again the internet keeps dropping out!

Highlinder — Thu, 25 Jul 2024 18:21:14 GMT

@Bamra2 What colour of router do you have? Black or white?

Re: Yet again the internet keeps dropping out!

Lanes — Thu, 25 Jul 2024 18:40:28 GMT

Mine is exactly the same. Every day without fail particularly in the afternoon in drops out. Today it kicked me out of an important Teams call five times and repeatedly said no internet connection.

When I run the BB check and wifi check it says it's all fine.

Tonight I have reset the router as suggested but no difference. Leaving BT was the worst decision I have made. I pay for fast stable wifi and that's what I want. Does anyone know what the router stats mean? Here are mine:

Re: Yet again the internet keeps dropping out!

AngusN — Thu, 25 Jul 2024 18:43:50 GMT

Hi I run the checker at least 3 times a day and it always shows green .

i have a black router and a white booster.

Thanks

Re: Yet again the internet keeps dropping out!

Highlinder — Thu, 25 Jul 2024 18:46:40 GMT

@AngusN When you run the checker. Do you just look at the results of what it says is happening at your property or do you click on broadband to do the test?

Re: Yet again the internet keeps dropping out!

Mel776 — Fri, 26 Jul 2024 11:04:48 GMT

My router is black. Had engineer out and its still the same

Re: Yet again the internet keeps dropping out!

Highlinder — Fri, 26 Jul 2024 11:15:45 GMT

@Mel776 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Yet again the internet keeps dropping out!

Lanes — Sat, 27 Jul 2024 12:06:44 GMT

Is anyone able to help with my query at all please? @Highlinder

Re: Yet again the internet keeps dropping out!

acenando — Fri, 07 Feb 2025 22:44:39 GMT

Ongoing issues with sky broadband so unhappy with the service. Ultra fibre and it just doesn't work! New hub recieved, still doesn't work. Currently I have WiFi my wife can connect, my sky TV box can't connect. If I turn WiFi off on my phone then it won't let me reconnect. Truly awful😩. Phone agent he attempts to restore the hub to factory settings. Get cut off the call due to no WiFi which i rely on in my area. Hub reboots and the WiFi is like a rocket 🚀 ... for 5mins then back to can't connect. 17years a customer. This just is not good enough!

Re: Yet again the internet keeps dropping out!

AngusN — Fri, 07 Feb 2025 23:35:50 GMT

I have a thin black one

Re: Yet again the internet keeps dropping out!

Rookey007 — Sat, 08 Feb 2025 07:30:42 GMT

Yup

Been having same issues. 4 more days left on the sky guarantee speed test then it bye bye. They just don't care.

was with Plusnet and the company before them had no issues what so ever moved to sky then loads slow connections. Opene reach found no line problems so it the sky server that crap

Re: Yet again the internet keeps dropping out!

Chrisee — Sat, 08 Feb 2025 08:00:01 GMT

@Rookey007 possible but very unlikely that Sky servers cause your issue far more likely an intermittent line fault Openreach missed.if you are right switching to Plusnet will help but if it is a line fault which are far more common the issue will move with you.

Re: Yet again the internet keeps dropping out!

Rookey007 — Sat, 08 Feb 2025 08:04:54 GMT

Yes but plus net will sort it out quicker not waiting 30 days as sky wanting.

I had a issues once with Plusnet got sorted in 2 hours. Am on 24 days with sky and not sorted