topic Re: Modem not delivered in Broadband

Modem not delivered

maryfee — Wed, 24 Jul 2024 19:33:55 GMT

ordered broadband on my account and install has taken place over a week ago. still havent received my hub. tracking number provided says it was delivered but i dont have it.

contacted the courier and havent heard a thing back.

very frustrating.

any help would be appreciated

Re: Modem not delivered

Mr+Flibbles+86 — Thu, 25 Jul 2024 09:18:47 GMT

Hi there @maryfee , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Modem not delivered

Tom-W19 — Sat, 27 Jul 2024 09:25:22 GMT

Hi @maryfee

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.