topic Re: Broadband slow in Broadband

Broadband slow

Mark0185 — Mon, 22 Jul 2024 12:15:44 GMT

Broadband very slow and keeps dropping out - the problem appears to be getting worse.

I've done your on-line test and it states 'all good' but it definately isn't.

I reported this issue sometime ago and one of your engineer's managed to fix the problem remotely.

There is now fible in the area and Virgin Media have been knocking at my door to try and get us to change.

Thanks for your help and assistance.

Mark

Re: Broadband slow

Addie15 — Tue, 23 Jul 2024 08:06:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband slow

Mr+Flibbles+86 — Thu, 25 Jul 2024 08:58:02 GMT

We are still looking to help you @Mark0185 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks