topic Re: Continual buffering in Broadband

Continual buffering

hilsbs — Sat, 06 Jul 2024 19:24:30 GMT

We have two sky boxes connected to different TV's the main box works fine. The other other continually buffers? Signal test is fine? Could the problem be with the actual box??

Re: Continual buffering

Greenfingers001 — Sun, 07 Jul 2024 08:23:07 GMT

Hi there @hilsbs , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Continual buffering

Tom-W19 — Thu, 18 Jul 2024 07:37:43 GMT

Hi @hilsbs

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Continual buffering

hilsbs — Wed, 24 Jul 2024 20:03:39 GMT

Hi Tom

We have been away for a few days and have come back to the same issues TV on mini box is buffering and slow wifi on mobiles. Please could you re open the chat. Thanks

Re: Continual buffering

hilsbs — Wed, 24 Jul 2024 20:04:41 GMT

Hi @Tom-W19

We have been away for a few days and have come back to the same issues TV on mini box is buffering and slow wifi on mobiles. Please could you re open the chat. Thanks

Re: Continual buffering

Highlinder — Thu, 25 Jul 2024 19:18:41 GMT

@hilsbs I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Continual buffering

Mr+Flibbles+86 — Fri, 26 Jul 2024 07:21:52 GMT

Thanks for escalating this. We’ve sent an invite to @hilsbs to chat.