topic Sky ultrafast in Broadband

Sky ultrafast

Ayesha02 — Wed, 24 Jul 2024 10:55:17 GMT

So i got my fibre installed today for my upgrade uktrafast however on my app it says theres wn issue with my order. Ive also seen that the ultrafast isnt on any bills for future, i also cant check my wifi speed

Re: Sky ultrafast

TimmyBGood — Wed, 24 Jul 2024 11:35:46 GMT

@Ayesha02 wrote:

So i got my fibre installed today for my upgrade uktrafast

Was that the physical installation of optical cabling?

This would typically happen before the activation date.

Re: Sky ultrafast

Ayesha02 — Wed, 24 Jul 2024 11:37:25 GMT

Yes but I got it installed a lot earlier than the date I had booked and don't know when activation date is

Re: Sky ultrafast

TimmyBGood — Wed, 24 Jul 2024 11:39:47 GMT

@Ayesha02

Sky should have notified you of an activation date: it's not unusual for Openreach to put the cabling in well ahead of that if the local teams have some spare time.