topic Broadband not working in Broadband

Broadband not working

carlyash — Wed, 24 Jul 2024 08:10:31 GMT

All the lights are green on my broadband hub but WiFi isn't working on any of my smart tvs or devices in the house. I've reset the hub millions of times!!!

Re: Broadband not working

Mr+Flibbles+86 — Thu, 25 Jul 2024 09:05:17 GMT

Hi there @carlyash , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband not working

Tom-W19 — Sat, 27 Jul 2024 09:23:45 GMT

Hi @carlyash

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.