topic Re: Internet keeps dropping out in Broadband

Internet keeps dropping out

MrCJB4 — Tue, 23 Jul 2024 14:00:37 GMT

My internet keeps dropping out but the service checker says there are no issues. I've multiple reboots and I've seen a post suggesting I share my router statistics so the community can help. Here they are, hoping someone can help 🤞

Re: Internet keeps dropping out

Addie15 — Wed, 24 Jul 2024 08:01:26 GMT

Hi there, @MrCJB4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping out

Lisa-P1987 — Mon, 29 Jul 2024 10:10:20 GMT

Thanks for chatting to us @MrCJB4 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks