topic Re: External issue. in Broadband

External issue.

Nicole_15 — Tue, 23 Jul 2024 15:55:50 GMT

Twice I have been om the app due to problems with the broadband. Each time they have booked a engineer to come out, which didn't need to be home for or have a time as it is a external problem. I've had nothing back to say if they have been, what the problem is and I still have broadband that keeps failing on me. Has anyone else had this? Do I need to ring and see what's happening?

Re: External issue.

Addie15 — Wed, 24 Jul 2024 07:54:11 GMT

Hi there, @Nicole_15. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: External issue.

Tom-W19 — Sat, 27 Jul 2024 08:27:14 GMT

Hi @Nicole_15

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.