topic Re: WiFi connectivity . Only some apps affected in Broadband

WiFi connectivity . Only some apps affected

Morgan6x — Mon, 22 Jul 2024 20:48:53 GMT

Hello, I'm looking for some help please.

I am new to sky and recently started a wifi contract with an activation date of 15/07/2024, it seemed to be okay however on some members of the families phone certain apps aren't working. Safari , WhatsApp, certain games etc.

I've checked the settings and everything is enabled for WiFi and my restrictions on sky are for all ages. The test check I ran said everything was good? Can any help me with what the issue may be? The previous owners used BT and experienced no issues(they are family friends and used there wifi personally), it's made be consider ending my contract if possible if this a typical issue?

Re: WiFi connectivity . Only some apps affected

TimmyBGood — Mon, 22 Jul 2024 20:53:54 GMT

@Morgan6x wrote:

I've checked the settings and everything is enabled for WiFi and my restrictions on sky are for all ages.

Just to be clear, is Broadband Shield set to 18?

Counter-intuitively 'all ages' might be the strictest setting.

Re: WiFi connectivity . Only some apps affected

Morgan6x — Tue, 23 Jul 2024 07:17:12 GMT

Hello, yes it's set to 18