topic Re: No broadband connection in Broadband

No broadband connection

Kbm11 — Mon, 22 Jul 2024 21:42:23 GMT

I am with sky until the 29th July and then changing however my broadband has suddenly stopped working since getting a text saying sorry your leaving us , I cannot sign in to test connection or get assistance as states either no address associated with my account or access restricted.

Re: No broadband connection

Nicola8183 — Mon, 22 Jul 2024 22:17:36 GMT

Not sure if this is just a coincidence but my broadband has gone off as well and has been since about 10.45pm

Re: No broadband connection

Gerry501 — Tue, 23 Jul 2024 04:02:58 GMT

I'm in Northern Ireland my broadband has not been working since 8pm 21 July. Still off as of 5am 22 July.

Re: No broadband connection

Chrisee — Tue, 23 Jul 2024 04:38:59 GMT

@Kbm11 sounds like your service has been switched off by Openreach who sometimes jump,the gub you will be credited but it is usually impossible to get a service re-inststed when this happens.

Re: No broadband connection

Chrisee — Tue, 23 Jul 2024 04:43:50 GMT

@Nicola8183 & @Gerry501 at any one time if even 0.1% of Sky's customers have lost connection that is 6,000 zngry customers. Unless you have also recently cancelled your service your loss of connection is likely to be for different reasons.

Run the My Sky connection test over a mobile connection. If asis likely the initial result says things are fine which they were when thst routine test was run click to run it again. If it does tell you Sky are aware of a fault or offer to send an engineer give Sky a call when their lines open to report the fault.