topic Re: Wi-Fi intermittently dropping in Broadband

Wi-Fi intermittently dropping

Kinseld5 — Fri, 12 Jul 2024 12:17:03 GMT

For a number of months my wifi signal has dropping early every morning, around 2am, and coming back 10+ minutes later. I know this is the case as my Nest Doorbell reports, via a notification, that it is no longer connected to the internet. Initially i thought the problem might be the doorbell, but recently an ev charger was installed at the property and that system reports similar issues, so its definitely the wifi.

The router is set up to transmit both 2.4GHz (needed for the doorbell and ev charger) and 5GHz. The router Statistics say that the System Up Time is 99+ hours but the WiFi does drop every morning, or at least the 2.4Ghz signal does, and i have logs from the ev charger to show this. Any suggestions as to what might be the cause and potential solutions?

Re: Wi-Fi intermittently dropping

jamesn123 — Mon, 15 Jul 2024 16:34:17 GMT

@Kinseld5

Do you have Sky Q? If so it will be because they go into eco mode.

Re: Wi-Fi intermittently dropping

Kinseld5 — Mon, 15 Jul 2024 17:10:22 GMT

@jamesn123 Thanks for the response, and yes we have Sky Q, but why would that be impacting the WiFi signal? I've just changed the settings from Eco Mode to None, but the Sky Q box is shutdown, via the remote, every night at 10/11pm so I do not understand why this would rectify my problem

Re: Wi-Fi intermittently dropping

jamesn123 — Mon, 15 Jul 2024 17:14:34 GMT

@Kinseld5

Sky Q boxes all have a hotspot feature which boosts the WiFi signal around your home. When set to Eco mode they will go into a low power state from 2am - 6am every night, part of this low power state is switching off the WiFi radios which would disconnect any device currently connected to it.

Switching the box off via the remote only puts it into standby which keeps the WiFi radios switched on.

Re: Wi-Fi intermittently dropping

Kinseld5 — Mon, 22 Jul 2024 20:57:23 GMT

Thanks @jamesn123 . I think this may have done the job, cheers

Re: Wi-Fi intermittently dropping

Brad33 — Wed, 18 Dec 2024 11:10:03 GMT

Wi fi keeps crashing and failing which includes sky box going off

please can you sort this out or send someone out to fix before Xmas

Re: Wi-Fi intermittently dropping

diane0981 — Wed, 01 Jan 2025 01:58:07 GMT

this has been happening all day and night 31st December getting sick of it now